Delivery

We proudly offer FREE worldwide shipping! Please note that we require 1 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 25 business days. Please consider any holidays that might impact delivery times.

 

Some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

We recommend that you keep an eye on your tracking. 

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

For pre-ordered or back-ordered items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking information

Within a week of your order being fulfilled (shipped), you will receive notification of your shipment. Check your order shipping details at https://glossome.co/apps/tracktor/track by simply typing your order number and your email address.

If you do not receive notification within 5 business days, please contact us support@glossome.co

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@glossome.co if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Glossome™, you are responsible for the cost of return shipping back to Glossome™. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

Glossome™ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@glossome.co